Privacy Policy

Effective Date: September 10, 2026

Active Energy Health, operated by Active Energy Laser & Med Spa Ltd., is committed to protecting the privacy and confidentiality of the personal information and personal health information entrusted to us.

We collect, use, access and disclose personal information and personal health information only as necessary to provide healthcare services, communicate with patients, administer our clinic, meet legal and regulatory obligations, and support appropriate clinic operations.

Information We Collect

Depending on the services you receive, we may collect information including your name, date of birth, contact information, health information, medical history, laboratory results, medications, treatment information, appointment records, communications, billing information, and information submitted through our website or electronic systems.

We aim to collect only the information reasonably necessary for the identified purpose.

Consent

Patient consent is obtained through our intake, consent and clinical processes where required. Personal health information may also be collected, used or disclosed where permitted or required by law.

How We Protect Your Information

Active Energy Health uses administrative, technical and physical safeguards to protect personal information and personal health information.

Access to patient information is limited to authorized individuals who require the information to perform their duties. Staff and applicable contractors are required to follow privacy and confidentiality requirements.

We use individual user accounts, role-based access controls, multi-factor authentication where available, secure clinical systems and other appropriate security measures.

Service Providers

We use service providers to support functions such as electronic health records, appointment management, communications, payments, laboratory services and information technology.

Where service providers handle personal information or personal health information on our behalf, appropriate privacy and security safeguards are required.

Retention

Patient health information is retained in accordance with applicable Saskatchewan legislation, professional requirements and Active Energy Health record-retention policies.

When information is no longer required and the applicable retention period has expired, it is securely destroyed.

Access and Corrections

Patients may request access to their personal health information or request correction of information they believe is inaccurate, subject to applicable law.

Privacy Concerns or Complaints

If you have a question, concern, complaint, or request regarding your personal information or personal health information, please contact:

Privacy Officer
James Priddell
Active Energy Health

Please contact us using the clinic contact information provided on this website.

Privacy concerns will be reviewed and addressed in accordance with applicable privacy legislation and Active Energy Health privacy procedures.

Changes to This Policy

Active Energy Health may update this Privacy Policy as our services, technology, or legal and regulatory requirements change. The current version will be available on this website.